I used to work with internet service for trains. I remember one support ticket filed by the train conductor:
“Internet doesn’t work”
No info regarding area
No info regarding when
No info regarding which carriage
…or even which train.
Well, I managed to jump through a few hoops, figuring out the schedule for this particular individual, and could deduce which train at least. Nagios reported everything as fine, but sometimes Nagios can lie, so I tracked it down and did the usual diagnostics onboard. Couldn’t find anything wrong.
I phoned up the guy and it turned out he’d forgotten to enable wifi on his phone.
Why? Are you feeling bad about all the adware you bundled in?
Because whenever those kind of users report an issue, their reports are borderline useless.
User: “I can’t make a comment”
Dev: “What did the error message say?”
User: “I dunno”
Bonus if the user starts writing a 100-word paragraph which can be succinctly summarized as “I dunno, just fix it!”
I used to work with internet service for trains. I remember one support ticket filed by the train conductor:
“Internet doesn’t work”
No info regarding area
No info regarding when
No info regarding which carriage
…or even which train.
Well, I managed to jump through a few hoops, figuring out the schedule for this particular individual, and could deduce which train at least. Nagios reported everything as fine, but sometimes Nagios can lie, so I tracked it down and did the usual diagnostics onboard. Couldn’t find anything wrong.
I phoned up the guy and it turned out he’d forgotten to enable wifi on his phone.
have you been im it long enough to see some that used their cd drive a coke holder.
I’ve done that myself.
better yet is the program doesn’t even have a comment feature
Related IT Crowd scene
https://www.youtube.com/watch?v=-W5XXnEXuWM
Here is an alternative Piped link(s): https://piped.video/watch?v=-W5XXnEXuWM
Piped is a privacy-respecting open-source alternative frontend to YouTube.
I’m open-source, check me out at GitHub.
Even more people can’t get Linux to run.
Incompetent users ig