I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
Comcast is always terrible for me. (Recent got a fiber company into our neighborhood and couldn’t drop them fast enough) Waiting for like 45 minutes, getting somebody who can’t do anything, often having the call dropped. It’s not technically the fault of the employees, although they chose to work as such a terrible company, but they’re just given like 1% of an ability to do anything to help anyone.
Just canceled Comcast after about 10 years. Recently moved, and after a month of difficulties getting my account transferred and losing my discounts I wanted to rollover due to salesman incompetence, I finally talked to someone who seemed ready to finish fixing everyone’s mess. I end the call with a sigh of relief, only to get an email a few minutes later with the wrong address on my account. The idiot was helping two customers at once and mixed us up. After a few more days of long calls, someone sorts it out and decides to order me a streaming box I explicitly said I didn’t want. Turns out, if you don’t plug in the streaming box, they’ll force you to return it, and if you don’t return it, they bill you for the BOX THEY GAVE ME FOR FREE. I try to return it online, but I can’t, in fact, the online portal says I have no equipment under my account. Why? Because the streaming box is still mixed up in an account I don’t have at the other address. Whatever, I can cancel and move on with my life. Within two weeks of canceling, they sold my email to a bunch of scammers, and I know it was them because the email was unique for Comcast.
A decade ago I moved into a house and tried to get the whole home dvr thing that was new at the time. It took like 4 calls before we got what we wanted. It was terrible. When I got the chance to move to a local isp I jumped. Other than it mightve taken them longer to restoring our residence after some idiot took out the line. It’s the second time it’s happened. Which is weird. Comcast was faster but they probably have more techs they fan throw at the problem. The first time the idiot left a trail of destruction down the road.