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Joined 1 year ago
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Cake day: June 11th, 2023

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  • While this is a nice idea, adoption of this kind of knowledge sharing is known to be extremely difficult to accomplish without a massive cultural shift in a company or department. Not to mention it requires those who are knowledgeable (typically older workers with less social media or computer experience) to be tech savvy enough to be active in a space dominated by younger employees asking questions.

    I am a proponent of trying to bring knowledge capture software and methods into my department and company but the struggle is real. Getting people on board with this idea will basically require those who aren’t interested to leave by attrition for the culture to change enough to accept this idea. But those people who retire are exactly the people we want to capture knowledge from! It’s really a difficult situation.


  • My department works almost entirely on the computer but is made up of knowledge workers. We found that our metrics also reflected improved efficiency. However, our metrics didn’t (and likely can’t) measure knowledge sharing interactions and training effectiveness to compare working from home with in the office. Most of our department has noticed and believes that knowledge sharing and training interactions decrease when working from home. This is not good for long term health and efficiency of the department. In 5 to 10 years the quality of work we provide will go down (or at least not improve as much as it could) without these interactions. So a small sacrifice in efficiency now could be worth it in the long run.

    It’s hard to quantify exactly what is being sacrificed one way or the other. The only way to really find out is to experiment and see what happens long term.


  • There is a tangible benefit in certain jobs from being in the same space. I work in a place where we are constantly training new employees with OJT. Continuous improvement and learning new things from peers is important for our future capabilities. Knowledge sharing is a big part of my job.

    We rotate in-office and work-from-home weeks and there is a considerable reduction in questions asked and just general training-type or knowledge sharing interactions. Being able to ask a question or provide guidance directly, in-person, and off the cuff is easier than messaging or calling. I definitely get more work done at home, but sacrifice future efficiency of myself, my peers, and the department as a whole because of the reduction of knowledge sharing interactions.

    I think we have struck a good balance with the rotation in the time being. We could certainly try to figure out ways to make knowledge sharing and training easier and more effective to do remotely, but as our culture is now, working from home makes it less effective.