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Joined 1 year ago
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Cake day: July 5th, 2023

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  • Yup, we were Avaya. Once Covid started, we looked into finally getting WFM and other features like this because we were a place that directly increased call volume due to covid but were unable to keep up with the amount of concurrent calls. We wanted to use the call back feature to help the agents who were overwhelmed and wouldn’t be able to get a large increase in help anytime soon. Especially since we knew these levels would only be temporary as well. In the end, it was not approved.


  • As someone who is also a phone system admin, if you had an older system, that feature was a pretty expensive feature to add on. We never purchased it because to buy what was needed to do it would’ve costed a ton. We did recently switch to a cloud pbx a few months ago and the one advantage I’ve seen is most of the high end features seem to be more readily available and cheaper when bundled with their packages so we finally got a lot of these options. RIP are the days of on prem systems.

    I guess my point is I would imagine a lot of places still use older systems possibly and will wait as long as possible before upgrading and probably do not have the call back feature.



  • HeyJoe@lemmy.worldtoLemmy Shitpost@lemmy.worldgotdamn
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    1 year ago

    I think that’s part of the point. The system doesn’t want the majority to be able to say no to a job because they were able to save easily and can take time off whenever they feel. On top of the things mentioned here like food and insurance costs there are also other things now like being certified in a field or needing to continue education or paying for permits every year that seem way to calculated in cost which is just another way of keeping you from getting to far ahead.

    My family does ok, but we were still cutting it close a few years ago. Today we are looking at new jobs that we hopefully can get and pay more because ours stopped giving raises and inflation has us stuck living paycheck to paycheck.

    I wish I could take more than a few weeks off a year to do what I actually enjoy doing for once. 1 of those weeks is a cheap vacation and the other is just spent getting things done because work takes up most of our time. It’s stressful and tiring and the longer it goes on the more depressing it becomes.