I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
I was an AT&T wireless customer for 25 years, from when they were Cingular in the late nineties. They finally pissed us off when we subscribed to a special plan to get some talk time on a cruise ship, ended up racking up several hundred dollars in charges that we didn’t understand and they refused to even budge a dime. No effort for customer retention was made. We paid the bill and cancelled then they refused to unlock my iPhone which I had paid off in full because we had a past due balance with Directv from years ago. The Directv bill was from we lived with my mother in law…our DVR had all of her programs on it so we transferred the service into her name. Apparently she agreed to a new contract and then cancelled it, but they held it against us because it was originally ours. Never got a bill. Paid THAT shit then still took several weeks for my phone to get unlocked. Never will use any ATT anything ever.