I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
Nomad Internet.
I had three months in an airbnb while I was apartment searching. There was no wifi, so I ordered an LTE hotspot. I had used that kind of thing in Japan in 2011, and I figured by 2020 that sort of thing should exist in America too.
Googled it, found Nomad Internet, and I probably chose it because it was the cheapest option.
They charge me immediately and no box has arrived. Box was supposed to arrive in like 2-3 days. It took about 3 weeks.
When the thing came it was a little device that produced a wifi network sometimes, for about two minutes at a time. I was never able to connect to its network. The manual included was for a different device.
I repeatedly tried to contact them and never had any success. It took me six months to cancel it, during which I got charged every month. I never had a single moment of utility from their service and I paid for six months of it. I didn’t consent to pay any at all.
I researched the company and their Better Business Bureau profile has an endless stream of comments from customers, 100% of which say “This is a total scam and this business should be shut down”. Of course it has some acceptable BBB rating, can’t remember what. BBB’s scoring system marks it as a perfectly normal company, despite all the comments complaining about experiences like mine.
The company is still sending me emails, which I mark as spam and cannot unsubscribe from. It’s crazy.
I wish there was a way for me to more effectively spread this info… THE BETTER BUSINESS BUREAU IS A SCAM. It was yelp for boomers. You pay them to give you a good rating. Complaining to them is basically a waste of time. They just charge businesses for their logo to look respectable. Think about all the horrible practices you’ve heard of yelp implementing, that’s the BBB.
Lol TBH while this sucks it’s hard to have any sympathy. You chose some weird ass off brand ISP. A company that even I, someone who is in IT has never heard of, did absolute zero research before dropping money. Then to top it all off you didn’t go through your bank to attempt to get them to handle it and get your money back or at the very least charge back the fuck out of them?
You had so many chances here man.
Yea I would have reached out to my bank ASAP to explain the situation and revoke the automatic charges.
I did that. They said since the company had my debit card details and whatever one-off authorization, that they would be able to charge me whenever they wanted. I was appalled.
This is why I tell people not to use their debit card unless it’s to get cash. Credit cards have protections. Debit cards do not.
Not sure why this was necessary to say at all but ok.