I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
That’s their entire job: demoralize you so you stop costing their employer money.
Not only that but they seem to be the last place considered for tech updates which would make the system faster and better at helping people.
Once I visited their office where I told them my name and they looked me up on a printed out Excel spreadsheet while sitting in front of a computer 😭 like girl, that list is on a searchable database right in front of you. Why are you looking for my name with a pencil.